Privacy Notice
Last updated 13 November 2026
This notice explains how VOYE LONDON collects and uses your personal information, and the rights you have over it. We collect as little as we need, and we never sell it.
Who we are
We are responsible for your personal information (the "controller"). You can contact us about privacy at admin@voyelondon.com.
What we collect
- When you request entry to the register: your email address, and any other details you choose to share with us.
- When you place an order: your name, delivery and billing addresses, email address, telephone number, and order history. Payments are processed securely by our payment provider; we do not see or store your full card details.
- When you write to us: your correspondence and anything you choose to tell us.
- When you visit our website: limited technical information, such as your device, browser and pages viewed, collected through essential cookies and similar technologies.
How we use it, and why
- To fulfil your order and provide aftercare, including delivery, returns and any faulty-goods claims. This is necessary to perform our contract with you.
- To contact you when a garment becomes available, if you have requested entry to the register. We do this with your consent, which you may withdraw at any time.
- To send you occasional news from VOYE LONDON, only if you have agreed to receive it. Every message contains a simple way to unsubscribe.
- To keep accurate business and tax records. This is necessary to meet our legal obligations.
- To keep our website and orders secure, prevent fraud, and improve our service. This is in our legitimate interests, which we balance carefully against your rights.
Who we share it with
We share your information only with the trusted providers who help us run VOYE LONDON, and only as far as they need it:
- our e-commerce and payment providers;
- our website and hosting providers;
- our email provider;
- our delivery partners;
- our professional advisers, such as our accountants; and
- public authorities, where the law requires it.
Some of these providers may process information outside the United Kingdom. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Register entries: until you ask to be removed, or for 24 months after our last correspondence, whichever is sooner.
- Order records: for six years, as required for tax and accounting purposes.
- Correspondence: for as long as needed to deal with your enquiry, and no longer than two years afterwards.
Cookies
Our website uses only the cookies that are strictly necessary for it to work. If we introduce optional cookies, such as analytics, we will ask for your consent first, and you will be able to change your choice at any time. Our secure checkout uses its own cookies to process your order.
Your rights
You have the right to ask for a copy of your personal information; to have it corrected or deleted; to restrict or object to how we use it; to have it transferred to you or another organisation; and to withdraw your consent at any time. To exercise any of these rights, write to admin@voyelondon.com. We will respond within one month.
If you are unhappy with how we have handled your information, we would ask you to tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Age
Our website and garments are intended for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this notice from time to time. The date at the top of this page shows when it was last revised.